POLICY
WOOD SIGN
I embrace the natural beauty of the aged look. All of my frames are hand stained to give the feel of weathered wood. Hand making our product may cause variations between the picture and the received item, however I do my best to maintain quality and accuracy for each order. Your piece will be wonderfully unique!
CUSTOM ORDERS
I welcome custom orders! Please be descriptive as possible and provide any and all details that contribute to the overall aesthetic of your design. Please refrain from sending images.
I will email a design draft for your approval before making your product. Please allow a processing time of up to 14 business days for a design preview to be emailed to you.
PLEASE NOTE: I have sole ownership of any and all designs created, including custom orders.
PROCESSING TIMES
Generally, you can expect your order to be created and shipped within 14 business days. this also depends on the time of the year, busier seasons may mean longer wait times as product is all made to order.
SHIPPING
All of my products are shipped via 2-3 day USPS priority mail with insurance and tracking or UPS with insurance and tracking 4-7 day home delivery.
Local Iowa sales are available for pick up. At check out, please select the pick up option. Please note: We are not responsible for undelivered, mis-delivered mail due to incorrect address or mishandling. Please be sure to accurately input your delivery information. In the unlikely event of a shipping issue, please contact me.
RETURNS
While I do not offer returns, I want to ensure you are 100% satisfied with your purchase. If you have any concerns or questions about a product you have received, please contact me at info@amyscreations.com
Cancellations must be made within 24 hours of purchase.